Code of Ethics – Thai Spa Association
Be a good member of the Thai Spa Industry and protect its integrity
Members shall abide by all applicable laws, licensing, and regulations pertaining to the spa industry and support the enforcement of same;
Avoid practices that could be damaging to consumers or the dignity and integrity of the broader spa industry;
Avoid false, misleading or deceptive advertising and marketing practices;
Members shall not misrepresent or slander other service providers.
Provide safe and appropriate services to customers
Services will be conducted with the utmost regard to the health, safety and welfare of staff and customers;
Members shall provide services which are consistent with their operating license and consistent with the skills of their staff;
Products and equipment used in services shall be in proper condition and utilized in a manner appropriate for their intended use;
Avoid all activities that could be deemed sexually inappropriate or relating to sexual misconduct.
Treat all customers fairly and equally
Members shall not discriminate against customers on the grounds of race, nationality, culture, sexual preferences or disability issues;
Recommend services which are appropriate for the needs of customers;
Deal with customer disputes in a prompt and courteous manner;
Provide fair and consistent pricing to all customers, regardless of race, nationality or culture.
Treat staff fairly and consistently with a goal to develop staff to their optimal level of knowledge and ability
Staff management practices shall be consistent with the spa industry standard;
Staff training shall be conducted in a professional manner and consistent with the spa industry standard;
Provide staff with constantly updated treatment procedures and product manuals for all treatment modalities